BELOW ARE THE MOST FREQUENTLY ASKED QUESTIONS ABOUT SETTING UP AN EVENT.
Where is The Crystal Room located?
The Crystal Room at Buffalo Phil’s is centrally located between Chicago & Minneapolis in beautiful Wisconsin Dells.
Describe The Crystal Room to me.
The Crystal Room uses “Vintage Elegance” as inspiration for its decor. The room is accented by Crystal Chandeliers, an Embossed Ceiling & an antique Brunswick Bar. The double sided Fieldstone Fireplace makes a beautiful backdrop for photos. There is a Grand Staircase, Private Restrooms & Elevators for handicap access.
Why book at The Crystal Room?
From the moment you choose to host your event with us, the focus is on what we can do to create the most memorable experience possible.
Stylish Room Professional Staff Customized Menus Banquet Manager On-site Exquisite Cuisine Personal Attention 1 Wedding Per Date
What hotel are you affiliated with?
We share a parking lot with Wintergreen Resort & Great Wolf Lodge, so either is very convenient for your guests. Wisconsin Dells has a wide variety of great hotels; speak with Group Sales & they will guide you in the right direction.
Events that can be accommodated:
Wedding Receptions Wedding Ceremonies Rehearsal Dinners Corporate Events Showers-Bridal/Baby Tradeshows Gift Opening Brunch
Parties-Holiday/Birthday/Retirement/Engagement Bachelor(ette) Dinners Bridesmaid Luncheons Bus Groups
Maximum Capacity & Square Footage:
The Crystal Room can fit up to 300 guests in it’s 5,762 square feet.
How do I book?
When you are ready to let us take care of the planning, contact Group Sales at 608-253-2200 ext. 300 or firstname.lastname@example.org. An event contract will be e-mailed, once the contract is signed & down payment has been made, you are booked!
Do you have minimums?
We have a $3,000 minimum on Saturday evenings.
What if I have a discount/promotion?
All discounts/promotions must be presented at the time of booking. They must be written into or initialed by the Group Sales Director on the original contract. Buffalo Phil’s coupons are not accepted.
Is outside catering allowed?
The Crystal Room can customize a menu to any desire, because of this outside catering is not allowed. The menu selections shown are just the most popular, if you have menu ideas just speak with Group Sales.
Do you offer tastings?
Of course… we want you to know our food tastes as good as it looks! When you book a group of 50 or more, you will have the opportunity to taste up to 3 of the entree selections. Tastings must be booked through Group Sales.
What about cake?
We do allow cake to be brought in from a licensed bakery. Keep in mind it’s very in-style to showcase Dessert Buffets with items like Pies, Pastries, Cookies & Cheesecakes…we excel at ideas like this!
Can you explain selections & counts?
Your group will be billed based on the actual number of meals served or the number of your final guest count, whichever is greater. If a final guest count is not submitted 1 week before the event, the highest number on the contract will be used. We will prepare 3% over your final guest count, but you will not be charged unless they are served. Coded place cards or colored meal tickets are required if multiple plated entrees will be served.
Can I take the left over food?
No food or beverage, other than a bakery cake, may be taken from The Crystal Room in any type of take out container.
What about service charges & taxes?
The service charge is 18% & sales tax is 6.75%. The service charge is applied to the total bill (food, beverage, equipment, services & misc.) & is taxable. All groups requesting a tax exemption must submit a State of Wisconsin tax exemption form with tax number & must pay with the organization’s check or credit card.
What happens if I cancel?
If a group cancels, your down payment will not be refunded. Cancellations 90 days or less to the event will result in the loss of 50% of the estimated revenue. The Crystal Room will be held for 1 hour after designated arrival time. If contact with the group can’t be established within this grace period, the event will be considered cancelled.